Datastraw CX
AI Reply Assistant for Customer Support
An enterprise AI copilot that drafts high-fidelity customer support replies using RAG-retrieved brand knowledge and a deterministic policy engine that auto-escalates out-of-policy requests instead of letting the model hallucinate decisions, backed by multi-tenant isolation via Supabase Row-Level Security.
Customer inbound triggers tenant verification, hybrid vector lookup, deterministic policy validation, and multi-tier LLM generation.